Our state of the art AI chatbot is a revolutionary tool for businesses within the travel industry, combining live availability and pricing updates, directly from the Widgety API, with the benefits of an AI chatbot.
Our Widgety AI chatbot is a large language learning model, currently in beta testing, which has been in development for 14 months. The chatbot been tested by a diverse audience of over 250 agents, including retail workers, homeworkers, agents who are new to the travel industry, agents who have a vast amount of experience within the travel industry, those who regularly use AI, and those who have never used AI before.
Every Widgety AI subscription includes unlimited access to the Widgety Dashboard – a one stop resource for all cruise and/or tour operator information and content including training videos, brochures, trade assets and FAQs. To try our AI chatbot, please contact sales@widgety.co.uk
Single-Sign On
Single sign-on allows easy access to the AI, using the same credentials as work accounts, simplifying user management and eliminating repeated logins.
Every conversation with the AI chatbot is saved, making it simple to refer back to past interactions to check or share information as needed. The AI can also generate summaries of any conversation at any time, with options to specify length or tone for different audiences.
The AI chatbot can curate content in a visual and easy-to-read format, based upon customer requests, which can be easily shared with the customer.
Each question will receive two responses: one piece of personal copy sharing the answer to your question, and one visual layout, sharing the same answer in a visual way so you can view the answer in the way which is easiest for you.
Simplified Industry-Specific Search
The Widgety AI chatbot agents to find instant, simple answers to complex customer queries, with the entire Widgety database at their fingertips.
This ensures that you can easily and quickly answer any questions a client may have, no matter how obscure they may be, without having to contact the cruise line directly.
Training, Education and Sales Support
Equipping agents with the right tools is key. This is an easy-to-use tool, allowing all agents, including those who are new-to-cruise, to quickly answer customer queries.
This ability to quickly find cruise information enables agents to expand their knowledge base and sell cruises they never would have been able to sell before.
Activity Analytics
Under the Management login, our comprehensive dashboard allows Admins to access extensive activity analytics, to effectively manage teams. Clearly see which members of your team are the most active, what your agents are searching for, what your customers are interested in and export any chats to your own platforms to analyse the data. Team Admins are able to view any chats that a team member has had with the AI chatbot.
We are presently working on collecting and sharing anonymised statistics, data and analytics from our AI chatbot users across the travel industry to allow all users to see general trends.
Customised and Personalised
The AI chatbot can be customised with company branding, colours, and fonts to ensure a streamlined experience for employees. A unique persona can be assigned, and both the initial prompt and response language can be easily adjusted. Additionally, the chat responds only with information related to the cruise lines being sold, ensuring agents receive only relevant information.
Throughout conversations, the chatbot will take into account the previous chats in that conversation. For example, if it’s been mentioned that a customer will be travelling with two children, it will consider this when answering each further question.
Email and Social Media Template Creation
The AI chatbot can create email templates of cruise and tour suggestions, and their respective itineraries which can be easily emailed to a customer or added to a quote.
The AI chatbot can also create customised copy for social media posts which can be easily copied, pasted and posted on your own platforms. This will streamline your business, and save you time.
Confidence and Trust
The chatbot allows users to have a two-way conversation with Widgety, combining our comprehensive content with the power of AI.
Pricing is taken from Widgety’s industry-leading API feed, ensuring it is up-to-date. Ship information, facts and figures are taken from Widgety’s hand-crafted comprehensive ship content, ensuring you can trust the answers you receive.
Watch a full walkthrough of our AI here, or view example prompts and responses below.
Can you show me the cabins available on Celebrity Cruises Eclipse?
Can you show me the deck plan for Ambassador Cruises Ambition?
Is there an Italian restaurant on Virgin Voyages’ Scarlet Lady?
Can you show me the itinerary for Icon of the Seas on the 22nd November next year?
What is the cheapest 7-day cruise from Southampton in April 2026?
Is there free wifi on NCL Bliss?
What is the difference between Celebrity Apex and Celebrity Ascent?
Can you write me a social media post about the P&O Azura Fly Cruise from Valletta departing on 2nd April 2026? Include duration, ports and pricing information.
Can you write me an introductory letter to my client which discusses pre-boarding information for a Princess cruise from Southampton? Include the alcohol policy and check in information.
What is the difference between Princess Cruises, Celebrity Cruises, and Royal Caribbean International?
Our AI chatbot can help with anything from general cruise searches to specific ship information. Here are some example questions you can try!
What cruise destinations are popular?
Can you help me find a family-friendly cruise?
What’s included in a cruise package?
Can you compare Carnival Legend and Royal Caribbean Icon of the Seas?
What are the best Mediterranean cruises this summer?
Find me all the cruises from Miami and/or Fort Lauderdale in August 2027.
What ships call at Santorini in June?
What fly cruises do you have from EDI to the Mediterranean in Summer 2027?
What can I see in Copenhagen in one day?
Can you create a 4-hour walking tour of Amsterdam for me?
How far away is the cruise terminal from the city centre in Dubrovnik?
Does this cruise have any tender ports?
What is the average cost of P&O Iona in Summer 2026?
What is the cheapest cruise on Disney Cruise Lines out of Southampton this year?
What is the cheapest per person per day rate on P&O Azura from Valletta?
Our AI chatbot is being continually developed and we have some exciting updates in the works. We are currently working on allowing the chatbot to receive information from the Widgety API, so that it can also answer questions about touring products. We are also working on adding in multi-currency, ensuring you will be able to see fare in every available currency. Finally, we are working on creating a consumer-facing AI chatbot, which consumers can use in the pre and post booking stages.
To try our AI chatbot, please contact sales@widgety.co.uk
